Return and Refund Policy

Perishable Food Products: Due to the nature of perishable items, returns are not accepted unless the product arrives damaged, defective, or incorrect.

Alcoholic Beverages: Returns on alcoholic beverages are only accepted if:

• The product is damaged during transit.

• The wrong item was shipped.

• There are quality issues (e.g., corked wine).

Non-Perishable Items: Returns are accepted within 14 days of delivery if the product is unopened, unused, and in its original packaging.

Damaged or Defective Items:

• If an item arrives damaged or defective, please contact us within 48 hours of delivery with a detailed description and photographic evidence of the issue.

• Upon verification, a replacement or refund will be issued.

Incorrect Items:

• If you receive an incorrect item, notify us within 48 hours of delivery.

• We will arrange for the correct item to be shipped or issue a refund.

Returns (where applicable):

• Refunds will be processed once the returned item is received and inspected.

• Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

Opened or partially consumed food products and beverages.

Items purchased on sale or marked as final sale.

Orders not meeting the conditions outlined in this policy.

Contact Us: Reach out to our customer support team at info@bathurstgrange.com.au with your order number and a description of the issue.

Provide Evidence: Include photographs or other documentation as required.

Wait for Approval: Our team will review your request and provide instructions for the next steps.

For approved returns, we will provide a prepaid shipping label.

For non-defective returns, the customer is responsible for return shipping costs.